• Location: Washington, District Of Columbia
  • Type: Direct Hire
  • Job #1305

We are seeking an Audio/Visual Technician to setup and install media equipment (LCD projectors, speakers, TVs, video monitors, cameras, etc..), equipment racks and other A/V tools, as well as ensure all systems operate at peak performance by troubleshooting and adjusting A/V system as required. The work will be performed at a customer site in Washington, DC.  
Essential Job Functions:

  • Support Zoom, Microsoft Teams, & other audio/video teleconferencing technologies for the agency.
  • Install and configure desktop, conference Polycom systems, or Teams & Zoom supported phones/video systems.
  • Periodically upgrade software and firmware for the audio/video equipment.
  • Proficiency in mechanical fabrication of equipment rack and wiring.
  • Diagnose complex system problems.
  • Manage medium to large projects.
  • Installation of audiovisual systems – including rack fabrication, site preparation, termination, and calibration of audio and video equipment.
  • Troubleshoot and resolve issues with audio, video, switching, and control systems.
  • Conduct testing of AV cables and or equipment.
  • Set-up TVs, projector mounts, racks, and other AV equipment.
  • Provide outstanding customer service and develop working relationships with their clients.
  • Resolve problems and equipment malfunctions under pressure.
  • Computer skills – working with various computer technology to include Microsoft Window10 and preferably Teams & Zoom.
  • Customer service – interfacing with customers and guests to make sure their desires are met, and that equipment is functioning.
  • Tools of the Trade – Comfortable using the following equipment in a typical workday: Audio and video equipment (cable boxes, AV receivers, media players, microphones, power speakers, mixers), IP network equipment (Ethernet and AVB cables), Computer systems (PC operating systems).
  • Evaluate equipment needs and notify management of need to repair or replace
  • Utilize proper safety practices and procedures in line with A/V equipment
  • Maintain a variety of files and records of equipment and manuals in conjunction with the Technology department.
  • Ensure that sufficient spares are stocked to maintain or replace equipment for which responsibility is held, including consumables.
  • Perform inventory management of equipment, wirings, and accessories to avoid any shortages
  • Setup and operate audio visual equipment for trainings, presentations, meetings, and conferences
  • Perform equipment additions, removals, repairs, replacements, and inspections
  • Identify and resolve equipment malfunctions
  • Assemble and disassemble audio visual equipment as needed
  • Test equipment to ensure it is in good and safe working conditions
  • Prioritize and complete work orders accurately and timely

Skills and Qualifications Required:

  • Minimum of 5 years’ experience in related field
  • Knowledge of Microsoft Teams, Zoom, Windows Desktop, and Microsoft Surface Hub
  • Customer service skills (to be able to communicate with all customers, but especially those of VIP status)
  • Self-starter and self-motivator
  • Ability to communicate effectively with others both verbally and in written format
  • Ability to maintain the accuracy of knowledge articles
  • An understanding of network technology
  • Great attention to detail
  • Excellent organizational and coordination abilities
  • Ability to take ownership and responsibility
  • Possess the drive to learn and is adaptable to change/new technologies
  • Ability to critically analyze a symptom, diagnose a fault, plan, and take appropriate action
  • Ability to work under extreme pressure
  • Ability to participate in and establish collaborative working relationships
  • Ability to work on his/her own initiative and to solve problems
  • Ability to collaborate with other team members to maintain standards and SLA’s
  • Ability to bend, lift and move heavy boxes and equipment

FalconTek Requires employees and new hires to be fully vaccinated against SARS-CoV-2 virus (COVID-19 or Coronavirus) and variants unless a medical or religious exemption is approved. Proof of vaccination will be required

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